Returns & damaged items

Collectibles are bought on condition as much as content, so this covers the box as well as the item inside it.

Your payment is held until you confirm

Every order is covered by buyer protection. Your payment is held and only settled once you confirm the order arrived as described. If something is wrong, raise it before confirming and the payment stays held while we sort it out.

Damaged, wrong or missing items

Report within 3 days of delivery and we will cover the return postage. Please include:

• Photos of the outer shipping box, including the courier label
• Photos of the item and its packaging showing the damage
• A photo of the parcel before opening, if you have one

Once verified you can choose a replacement (subject to stock) or a full refund including what you paid for shipping.

Changed your mind

Unopened, sealed items can be returned within 7 days of delivery. The item must be in its original packaging and unused, and return postage is paid by the buyer. We refund the item price once it arrives back in resellable condition.

What we cannot accept

• Built, painted, modified or partially assembled model kits
• Items with opened blister packs or removed seals, unless faulty
• Preorders cancelled after the item has shipped from the supplier
• Minor box shelf-wear on items sold as loose or open-box, where this was described in the listing

Refund timing

Approved refunds go back to your original payment method. Card and e-wallet refunds typically appear within 5–10 working days; FPX bank refunds can take a little longer depending on your bank.

How to start a return

Open the order under My Account → Orders and use the order's contact option, or message us at hello@mnptoyshop.com. Quote your order number so we can pull it up straight away.